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MASSAGE FAQs

Please read if this is your first massage with us :)

To fully benefit from your massage, it's good to be prepared and know what to expect before-during-and after session.

Who we are

We are a professional massage studio located right in the Financial District of San Francisco. We have been professionally serving our client since 2007. We are a small and cozy massage studio located in the basement floor of the Chancery Building, away all from the noise and craziness. We believed since 2007 that every individual client is unique and requires a specific approach to treatment. All of our therapist are hand picked and we truly believe we have the best selection of massage therapist available to best cater to your specific needs to treatment. 

Before Going to Session

  • *Please double-check that you have booked for the correct date and time. We are not responsible if you booked the wrong date/time and still show up. 

  • *Please plan ahead and arrive on time. When you arrive late, this causes other appointments after you to be late also. 

  • Try not to eat anything at least an hour before your massage appointment.

  • Drink plenty of water the night before and the morning of your appointment.

  • Make sure you are not sick or have the flu, getting a massage will make it worse. 

  • Make sure you don't have any skin irritation or rash, massage might make it worse. 

Arrived to Session

  • Fill out massage intake form  

  • Help yourself to a sip of fruit infused water or hot Beal tea prepared by us.

  • Use the restroom before starting session ( restrooms are located outside our studio in the hallway, ask for keycard)

  • Your therapist will greet you and do more verbal intake with you before session starts

  • Therapist will leave room so you can change, take off your clothes and leave your underwear on.

  • Lay facedown between the sheets.

  • ( For Thai massage, clothing will be provided for session ) 

  • Put phone/communication devices on silent. 

During session

  • Communicate with your therapist regarding pressure and muscle areas

  • If the pressure is too light or too strong, please speak up and let us know. It helps make the treatment most beneficial for you.

  • If you want us to focus on a specific muscle area more, let us know. ​

  • Clear your mind, don't think about work and just let your body and mind relax. 

After Session

  • Change back into your clothes and your therapist will greet you outside in the waiting area

  • Your therapist will prepare fruit infused water for you.  Please drink it !

  • The receptionist will take your payment and provide envelops for cash tips for your therapist. You can also tip on credit card, 100% of tips goes directly to the therapist =) 

  • Drink plenty of water tonight and tomorrow.

  • Your body will feel sore today and maybe for a few more days. This is normal as your body begins to recover.

Cancellation & Refund Policy

Your appointments are very important to our massage therapists, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

  • Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount

  • “NO SHOWS” will be charged 100% of the reserved service amount

  • Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4  hours of appointment time or will result in a charge equal to 50% of the reserved service amount

  • Packages are non-refundable

  • Packages are transferable to friends and/or family
     

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

CONFIRMATION TEXTS

As a courtesy, we will text and confirm your service appointments two hours to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Tipping Etiquette

Remember, tips are standard protocol for massage therapist. The customary rate is 20% or more. 

When using discounts or vouchers, it is best to always tip from original price.                                  

Bathroom/ Showers

We don't provide showers in our studio. We are a small studio inside an office building. 

We do have private restrooms on the same floor for you to use before and after your session. 

Notice: We are a licensed and insured professional establishment. Our services are strictly professional and non sexual. Inappropriate verbal or non-verbal sexual behavior will result in termination of the session, and full payment will be due. Law enforcement will be notified.